The Shoe Village hopes that each of their customers will be happy with their respective purchases, whether bought online or in store. However, if you are not pleased with your purchase you are welcome to return the unworn shoes, in the original packaging, along with the receipt or a print-out of the invoice email within 30 days of the purchase date. Please note that the acceptance of returned items is at the discretion of The Shoe Village.  

Our online customers have two options for returning their purchase to us:

 1) Return your purchase, in person, to one of our locations.

                For an immediate issuance of store credit, refund to your credit card or to exchange your purchase, please return the goods in person to one of our convenient locations within 30 days of buying them.

2) Ship your purchase back to our office:

                             G.R. Sweeting & Son Co. Ltd.

                             Rosetta Street

                             Nassau, Bahamas

                Should you prefer to ship your purchase back to us, this will fall at your expense. Before shipping your product back to us it is recommended you contact us at customerservice@grsweeting.com. At this time you will most likely be asked to supply a clear current photo of your purchase and its invoice number.

(Please note all original shipping charges are non-refundable once the item has shipped.) 

 If you have any additional questions as to our store’s return policy please send us an email at customerservice@grsweeting.com.